Family First

You come to work to better your own life and your family's life. We know that, we respect that and we encourage that. So if it's a choice between work and your family, it's always family first.


Every member of our team, from every department and in every role works together. No idea is a bad idea and we encourage everybody to have an opinion and share them with the whole team.


We don't crack whips or make unreasonable demands. You should only work for the hours you're paid for, not a minute more. We respect you're a grown-up and we'll always treat you that way.


Like any business, we do have set working hours, but we're still flexible around those times. As long as the job gets done, the times and location you work are not as important.


We're constantly looking for new ideas to solve common problems within online Product Sales. From simple solutons to grand master plans, we love being creative.


When we're faced with a choice between being right or being nice we always choose nice and this translates into a really nice PLACE to work. No dickheads need apply, ever

Employee Benefits

  • 28 days annual leave plus bank holidays
  • Birthday off work
  • Early finish Fridays (3pm)
  • Employee Assistance Programme
  • Health Care Cover through Medicash
  • Free parking onsite and nearby
  • Enhanced leave up to 100% of pay for sickness, paternity and maternity
  • NEST Pension Scheme
  • Flexible Working
  • Qualified Mental Health First Aiders
  • Our office dogs … Ruby and Otto can’t wait to meet you

Current Openings

If you’d like to speak with our Recruitment Manager Amy directly about any of our current or upcoming vacancies, please contact her directly via:


Direct Dial: 0191 249 6338

We appreciate your interest in working with Shoptimised and always look forward to hearing from people looking to work with us.

Contract: Full-time/ permanent

Location: Wallsend, Tyne and Wear

Salary: £25,000

Job Description

As a Customer Service advisor, you will oversee all client communication, manage client requests and help our users to gain the most value from our services. You will be the main point of contact for our clients, and you will have a key role in ensuring client satisfaction and retention whilst managing your own workload and diary.

Key Responsibilities
  • Manage client onboarding process
  • Create client success stories based on performance uplift
  • Understand client business and goals in order to generate new ideas to enhance performance
  • Build trust and credibility with existing and new clients
  • Assist with strategic and innovative input into client plans
  • Assess and highlight cross-selling opportunities
  • Review and report account profitability with ideas for improvement
  • Support the new business team in pitches, tenders and proposals where appropriate
  • Manage client requests and manage expectations
Candidate Profile

You will have excellent communication skills and will be able to work in a fast-paced environment with a rapidly changing workload. You will be comfortable taking a lead on all communications and working with internal stakeholders to ensure client requests are completed promptly. The ability to lead client-facing meetings and manage client accounts is essential and as such you will have demonstratable experience working with clients and a successful record of building client relationships. In addition, our ideal candidate will:

  • Demonstrate high-performance behaviour including influence, empathy, people development and team building
  • Analyse and solve problems quickly and effectively
  • Demonstrate tact, diplomacy, discretion and maturity in relation to interacting with people regardless of their race, sex, disability, religion/belief, sexual orientation or age
  • Although not essential ideally you will have a background in marketing, software or technology and an understanding of Google AdWords, Pay per Click Marketing and Google Shopping, e-commerce and online retail would be beneficial
Apply Now